Rebooking with My Water Babies for existing customers
It's time to rebook existing customers for the winter term and we’ve got some exciting news - you now have access to your very own ‘My Water Babies’ account that will allow you to easily track and manage your adventure with us!
To make the process easier for you, we have answered the most commonly asked questions.
What is My Water Babies?
‘My Water Babies’ account is your very own personal portal that will allow you to easily track and manage your adventure with us.
You can view information about your class including holiday dates, manage your card details, download payment receipts and update your account information to keep us posted with any changes.
How do I re-book my place for the next term?
As this is a new system, we no longer have your card details saved so you will need to add them to your Water Babies Account and make payment for the winter term before the deadline date (per your rebooking email) to secure your place.
Once your card details are saved, we will continue to operate the automatic rebooking system whereby your card will automatically be charged to rebook for future terms (assuming you do not cancel out).
What do I need to do?
- Register your details - just click the link in your re-booking email and you will be taken to your registration page. Follow the simple steps to access your ‘My Water Babies’ account and register your details.
- Make Payment - Click ‘Pay Now’ add in your card details and select ‘Pay’.
How do I cancel?
Just send an email to your local office before the re-booking deadline
How do I request a change of day, time or venue?
Just send an email with details of what you are looking for to your local office and we will let you know of available places.
What is the main difference with My Water Babies?
Previously, we took payment automatically from your card which was stored on our secure server. This term we will NOT take payment automatically so you will have to login to My Water Babies account, register your details, upload your card details and make payment. If you do not pay before the rebooking deadline we will assume you do not want to continue and you will be cancelled out of your class.
What will happen next term?
Next term, your card details will be saved on our secure server in your own My Water Babies portal so you will not need to upload your card again. From then we will continue to operate the automatic rebooking system whereby your card will automatically be charged to rebook for future terms (assuming you do not cancel out).
When do I have to make payment by?
If you wish to continue into the winter term in your current class, please log into your 'My Water Babies' to make payment anytime before the deadline date in your email to secure you space.
What is the deadline?
Re-booking deadline dates are as follows:
- Dublin, Meath, Kildare - 12th October
- Galway & Limerick - 12th October
- Wexford, Waterford, Kilkenny, Tipperary, Carlow - 16th October
- Cork & Kerry -20th October
How do I book my new baby into classes
Simply fill out our online enquiry form and we will be in touch when our beginner schedule is available.